Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: role ...
Fully remote
Customer relations and support
Saas solution management
Enterprise account management
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relations and support
  • SaaS solution management
  • Enterprise account management
  • Technical acumen and problem-solving
  • Proactive customer engagement

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Continuous improvement initiatives

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing complex SaaS solution
  • Fluent in French (Canadian preferably)
  • BS or MS in a Technical Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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