Not specified (assumed to be hybrid or onsite based on standard practices for customer service roles).
Omnichannel customer service
Customer query resolution
Complaint handling within sla
Accenture is seeking a Customer Contact Comms Associate who will support customer service operations by managing queries, resolving complaints, and ensuring customer satisfaction across multiple channels. The ideal candidate should have 1 to 3 years of experience and possess strong communication skills, adaptability, and the ability to work under pressure
Job Summary
You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and providing the best resolutions.
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile, ensuring consistent interaction regardless of platform.
This role may require you to work in rotational shifts and involves solving routine problems largely through precedent and referral to general guidelines.
Matching Summary
Match Score: 75
Accenture is seeking a Customer Contact Comms Associate who will support customer service operations by managing queries, resolving complaints, and ensuring customer satisfaction across multiple channels. The ideal candidate should have 1 to 3 years of experience and possess strong communication skills, adaptability, and the ability to work under pressure.