Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified (likely hybrid or onsite based on locations)
Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns effectively. The role requires strong communication skills and attention to detail to lead customer satisfaction initiatives within the dealership context

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track trends using the FreshDesk Omni Program.
  • The company offers competitive pay, comprehensive medical benefits, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns effectively. The role requires strong communication skills and attention to detail to lead customer satisfaction initiatives within the dealership context.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • Strong communication skills required
  • Attention to detail and sense of urgency
  • Follow up with customers within 48 hours

Nice-to-have

  • Warranty Claims or Collections experience preferred
  • Team player with a positive attitude
  • Experience with FreshDesk Omni Program

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

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