Customer Experience Supervisor

Toyota Manufacturing UK

San Juan, , UK
**
Customer-oriented communication
Handling escalated issues
Monitoring performance levels
** Toyota Manufacturing UK is seeking a Customer Experience Supervisor to lead a team in providing excellent customer service while managing complex issues. The ideal candidate will have a background in customer service management, experience in the automotive or financial services industry, and strong bilingual communication skills in English and Spanish. **

Job Summary

  • The Customer Experience Supervisor is responsible for leading a team on a day-to-day basis to ensure effective, efficient, and customer-oriented communication to customers, dealers, third-party and team members.
  • Oversee the day-to-day activities of the Customer Care unit to ensure the right customer-first approach to handling customer communications and provide ongoing training, coaching and feedback to the department’s team members and suppliers.
  • Monitor service level from supplier’s inbound groups to ensure established metrics are followed consistently and manage various processing queues to ensure accounts are worked within service levels.

Matching Summary

Match Score: 75

** Toyota Manufacturing UK is seeking a Customer Experience Supervisor to lead a team in providing excellent customer service while managing complex issues. The ideal candidate will have a background in customer service management, experience in the automotive or financial services industry, and strong bilingual communication skills in English and Spanish. **

Skills & Requirements

Must-have

  • customer-oriented communication
  • handling escalated issues
  • monitoring performance levels
  • providing coaching and feedback
  • developing customer service strategies
  • overseeing day-to-day activities
  • ensuring team continuity and quality
  • managing processing queues
  • monitoring service levels

Nice-to-have

  • collaborative and respectful environment
  • dreaming and doing culture
  • leading the future of mobility
  • innovative high-quality solutions
  • enhancing lives and delighting customers

Key Requirements

  • Four-Year College Degree (BA or BS)
  • 2-5 years of relevant work experience
  • Financial Services, banking, or automotive industry experience
  • Strong oral and written communication skills in English and Spanish
  • Experience supervising call center operations
  • Proficiency with Microsoft Office software

Work Rights

Not specified

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