Customer Success Manager - Core (sales & Service) Clouds

Salesforce

Base: cad 115,200 to cad 158,400 annually (bc/onta...
3+ years customer success or saas experience
Sales cloud and service cloud platform expertise
Strong consulting and c-level communication skills
The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure significant return on investment

Job Summary

  • The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure significant return on investment.
  • This role requires proficiency in using AI agents for automation tasks such as meeting summaries and health monitoring.
  • Salesforce offers an office-flexible environment with a minimum requirement of three days per week in-office.

Matching Summary

The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure significant return on investment.

Salary

Base: CAD 115,200 to CAD 158,400 annually (BC/Ontario); Bonus/Equity: Not specified; Benefits: Comprehensive benefits and resources provided

Skills & Requirements

Must-have

  • 3+ years Customer Success or SaaS experience
  • Sales Cloud and Service Cloud platform expertise
  • Strong consulting and C-level communication skills
  • Experience with Sales and Service process optimization
  • Ability to drive adoption of cloud features

Nice-to-have

  • AI literacy and prompt engineering basics
  • Proactive learning and mentorship seeking
  • Strategic partnership development
  • Cross-functional collaboration skills
  • Innovation in customer success strategies

Key Requirements

  • 3-4 years supporting customers using Sales Cloud and Service Cloud
  • Understanding of lead-to-cash and case management processes
  • Knowledge of Salesforce automation tools like flows and macros
  • Certifications in Sales Cloud Consultant and Service Cloud Consultant preferred

Work Rights

Not specified

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