Technical Support Engineer

Autorabit

Sydney, Australia
Base: $60,000 - $75,000 aus; bonus/equity: not spe...
On-site
Technical troubleshooting
Customer support
Communication skills
You will be the first contact point for new customer support requests and drive technical issues to resolution

Job Summary

  • You will be the first contact point for new customer support requests and drive technical issues to resolution.
  • You will collaborate with Sales, Solution Consultants, Engineering, and Product Management to troubleshoot customer issues.
  • This is a 100% remote job with occasional travel and requires working US-hours shifts, including rotational and weekend shifts.

Matching Summary

You will be the first contact point for new customer support requests and drive technical issues to resolution.

Salary

Base: $60,000 - $75,000 AUS; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • technical troubleshooting
  • customer support
  • communication skills
  • problem-solving
  • 24/7 support
  • remote work
  • US English

Nice-to-have

  • Salesforce experience
  • DevOps pipeline knowledge
  • system-wide deployments
  • log analysis
  • global team collaboration

Key Requirements

  • 2-3 years previous Technical customer support experience
  • Bachelor's in computer science, Engineering, or equivalent degree
  • Must live in and be eligible to work in Australia
  • Excellent written and verbal US English communication skills

Work Rights

Must live in and be eligible to work in Australia

Tailored Resume

Cover Letter