Sr Director, Ux Research

The Gap, Inc.

Hybrid
Lead enterprise-scale ux research organization
Build ai-augmented research pipeline for speed
Embed research into product operating models
The Sr. Director will lead the UX Research practice to ensure Gap Inc.'s experience decisions are grounded in evidence rather than opinion

Job Summary

  • The Sr. Director will lead the UX Research practice to ensure Gap Inc.'s experience decisions are grounded in evidence rather than opinion.
  • This role involves designing an AI-augmented research pipeline that compresses cycle times from weeks to hours while maintaining methodological rigor.
  • The successful candidate must partner with Product Management to embed research upstream in discovery and quarterly planning processes.

Matching Summary

The Sr. Director will lead the UX Research practice to ensure Gap Inc.'s experience decisions are grounded in evidence rather than opinion.

Skills & Requirements

Must-have

  • Lead enterprise-scale UX research organization
  • Build AI-augmented research pipeline for speed
  • Embed research into product operating models
  • Manage hybrid team of FTEs and managed services
  • Define research methodology and quality standards

Nice-to-have

  • Experience in multi-brand consumer environments
  • Strong executive narrative translation skills
  • Deep understanding of omnichannel customer behavior
  • Ability to build competency frameworks for researchers

Key Requirements

  • Extensive experience leading UX research at enterprise scale
  • Proven ability to manage hybrid research teams
  • Deep expertise across full research methodology spectrum

Work Rights

Not specified

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