L2 Technical Administrator

acquire.ai

Pasig City, Philippines
On-site
Initiate tickets and provide administrative support
Perform basic troubleshooting steps
Administer technical infrastructure systems
Acquire.ai is seeking an L2 Technical Administrator in Pasig City, Philippines, who will provide first-line technical support and administrative assistance for IT infrastructure. The ideal candidate should possess strong communication skills, technical aptitude, and a commitment to customer service

Job Summary

  • The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.
  • Technical Administrator will perform basic troubleshooting steps to resolve or escalate to the next level while working with a team to help administer company and customer technical infrastructure systems.
  • This position includes end-user remote support, taking phone calls, providing basic troubleshooting steps, working with the technical admin team, opening and closing tickets, reviewing emails, logging, and escalating as needed.

Matching Summary

Match Score: 85

Acquire.ai is seeking an L2 Technical Administrator in Pasig City, Philippines, who will provide first-line technical support and administrative assistance for IT infrastructure. The ideal candidate should possess strong communication skills, technical aptitude, and a commitment to customer service.

Skills & Requirements

Must-have

  • Initiate tickets and provide administrative support
  • Perform basic troubleshooting steps
  • Administer technical infrastructure systems
  • End-user remote support
  • Troubleshoot Windows and MAC devices
  • Troubleshoot printers/scanners/copiers/VoIP phones

Nice-to-have

  • Professional demeanor on the phone
  • Familiar with fast-paced environment
  • Team player and engages with meetings

Key Requirements

  • 2+ years of Help desk administrator experience
  • Experience working as IT Technical Administrator- Level 2
  • Working towards, or holds technical certifications
  • Demonstrate commitment to customer services

Work Rights

Not specified

Tailored Resume

Cover Letter