Senior Manager, Customer Operations

Integer

Base salary + cash-based incentive program; compre...
10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
The Senior Manager leads the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence

Job Summary

  • The Senior Manager leads the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
  • This role acts as the primary customer champion, collaborating with Sales, Engineering, and Quality teams to resolve escalations and support factory direct customers.
  • The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, life insurance, and a 401(k) plan with matching contributions.

Matching Summary

The Senior Manager leads the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.

Salary

Base salary and cash-based incentive program; Comprehensive benefits package including medical, dental, vision, disability, life insurance; 401(k) with company matching and 80 hours holidays plus PTO

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Lead Customer Operations team
  • Manage order entry and quoting
  • Drive S&OP forecasting process

Nice-to-have

  • Oracle or SAP software knowledge
  • Experience reading design drawings
  • Strong cross-functional collaboration skills
  • ISO certification audit experience
  • Resilient and adaptable work style

Key Requirements

  • Minimum 10 years in medical device field
  • Bachelor's degree preferred
  • US Applicant status required

Work Rights

U.S. Applicants only

Tailored Resume

Cover Letter