Customer Care Representative

Land Rover Charlotte

McKinney, Texas, USA
Address customer concerns
Resolve issues between customers and dealership
Maintain csi at or above company standards
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Follows up with customers through telephone and mailings prior to purchase, after purchase, and after service.
  • Duties are performed primarily at a desk in an office environment with frequent clerical and administrative assignments.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • address customer concerns
  • resolve issues between customers and dealership
  • maintain CSI at or above Company standards
  • organized, clean and safe work area
  • advanced Microsoft Office skills

Nice-to-have

  • servant leadership
  • teamwork through trust and respect
  • commitment to customer enthusiasm
  • passion for winning
  • accountability at all levels

Key Requirements

  • High School Diploma or GED
  • up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills required
  • Valid Driver’s License

Work Rights

Not specified

Tailored Resume

Cover Letter