Troubleshooter Assistant Engineer, Non Kone Equipment

KONE Macedonia

Unknown, Unknown, North Macedonia
Not specified; not specified; comprehensive learni...
Fully remote
Diploma in engineering or relevant field
24/7 remote technical support capability
It literacy and thd tool usage
The role involves providing 24/7 remote technical support to maintenance technicians for identifying root causes and corrective solutions

Job Summary

  • The role involves providing 24/7 remote technical support to maintenance technicians for identifying root causes and corrective solutions.
  • KONE is a global leader employing over 60,000 professionals committed to shaping the future of cities through innovative elevator and escalator solutions.
  • Employees benefit from career progression opportunities, comprehensive learning programs, and a collaborative work environment within a Forbes-listed company.

Matching Summary

The role involves providing 24/7 remote technical support to maintenance technicians for identifying root causes and corrective solutions.

Salary

Not specified; Not specified; Comprehensive learning and development programs included

Skills & Requirements

Must-have

  • Diploma in Engineering or relevant field
  • 24/7 remote technical support capability
  • IT literacy and THD tool usage
  • Willingness to travel for site visits
  • Knowledge of KONE or non-KONE products

Nice-to-have

  • Customer service mindset
  • Experience with Connected Services analytics
  • Ability to create knowledge base articles
  • Collaborative teamwork culture fit
  • Proactive root cause identification skills

Key Requirements

  • Diploma in Engineering or equivalent qualification
  • Must be willing to travel
  • Required IT literacy level

Work Rights

Not specified

Tailored Resume

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