Specialist, Servicenow Platform Engineering - Operations Coordinator

Merck & Co., Inc.

Hyderabad, India
Hybrid
Servicenow operational support
Servicenow application configuration
Tier 2 production support
Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving global health outcomes

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving global health outcomes.
  • The role involves providing tier 2 operational support for ServiceNow applications, coordinating with engineering and vendor teams, and supporting SDLC documentation.
  • Our technology teams operate as business partners internationally to deliver innovative solutions that enhance productivity and enable innovation.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving global health outcomes.

Skills & Requirements

Must-have

  • ServiceNow operational support
  • ServiceNow application configuration
  • Tier 2 production support
  • IT Service Management (ITSM)
  • ServiceNow release and migration support
  • Environment management prod and non-prod

Nice-to-have

  • Agile development methodologies
  • Enterprise collaboration tools knowledge
  • Strong organizational and time management skills
  • Global digital transformation focus
  • Cross-functional team collaboration

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years ServiceNow support experience
  • ServiceNow Certified Application Developer (CAS) certification
  • ServiceNow Certified Implementation Specialist (CIS) certification
  • In-depth knowledge of ITIL processes
  • Experience with CMDB, ITSM, Flows, and advanced administration

Work Rights

Not specified

Tailored Resume

Cover Letter