Contact Center Professional Part Time (for Pooling)
ING Group
Philippines
Competitive compensation + allowances; not specifi...
Proficient in spoken and written english
Knowledgeable in ms office
Able to adapt in a fast-paced working environment
The role involves providing comprehensive support to ING's Wholesale and Retail Banking activities through various communication channels including chat, voice, and video
Job Summary
The role involves providing comprehensive support to ING's Wholesale and Retail Banking activities through various communication channels including chat, voice, and video.
Employees are responsible for operational processing of Know Your Customer onboarding, periodic reviews, and customer request resolution while adhering to strict legislation and regulations.
The position offers opportunities for personal growth within a diverse workforce and the chance to join one of the most innovative digital banks in the world.
Matching Summary
The role involves providing comprehensive support to ING's Wholesale and Retail Banking activities through various communication channels including chat, voice, and video.
Salary
Competitive compensation and allowances; Not specified; Benefits not detailed
Skills & Requirements
Must-have
Proficient in spoken and written English
Knowledgeable in MS Office
Able to adapt in a fast-paced working environment
Willing to work morning, mid, and night shifts
Nice-to-have
Experience in Banking domain or Shared Service/BPO
Analytical, flexible, open-minded team player
Proactive in cross-skilling initiatives
Key Requirements
College graduate or equivalent professional experience
Willingness to obtain required certifications (e.g., Febelfin)
Ability to perform standard payments and quality checks