Team Leader - Facilities Help Desk

JLL UK

Taguig, Philippines
On-site
Team management and delivery
Operational issue resolution
Stakeholder relationship management
JLL UK is seeking a Team Leader for their Facilities Help Desk in Taguig, Philippines. The role involves managing a team to ensure high service delivery standards, facilitating communication with stakeholders, and supporting continuous improvement initiatives

Job Summary

  • Assemble and lead a team, establishing effective working procedures to achieve optimal results and meet company goals.
  • Manage and monitor process stages, facilitate discussions, analyses, and meetings with stakeholders, and provide recommendations for continuous improvement.
  • JLL is committed to hiring the best people and empowering them with resources and support to enhance their health, financial, and personal well-being.

Matching Summary

Match Score: 85

JLL UK is seeking a Team Leader for their Facilities Help Desk in Taguig, Philippines. The role involves managing a team to ensure high service delivery standards, facilitating communication with stakeholders, and supporting continuous improvement initiatives.

Skills & Requirements

Must-have

  • Team management and delivery
  • Operational issue resolution
  • Stakeholder relationship management
  • Reporting and data insights
  • Talent retention and attrition management

Nice-to-have

  • Continuous improvement initiatives
  • Collaborative team culture
  • Global region services support

Key Requirements

  • Excellent verbal and written English
  • Advanced MS Office Suite proficiency
  • Strong administrative, organization, and time management skills
  • Good reporting, analytics, and presentation skills
  • Willingness to work shifting/rotating schedules
  • Operations leadership or support experience
  • Bachelor’s degree preferred
  • Leadership Readiness Program (LRP) completion (internal)

Work Rights

Not specified

Tailored Resume

Cover Letter