Assistant Front Desk Manager

Four Seasons Hotels Ltd

Baltimore, MD, US
Base: $62,000 - $66,000; bonus/equity: not specifi...
Front desk operations management
Guest registration and checkout
Customer complaint resolution
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Assistant Front Desk Manager directs staff performing guest registration, checkout, complaint resolution, and guest request handling while acting as manager on duty when senior managers are absent.
  • Employees enjoy a competitive salary, comprehensive medical and dental benefits, paid time off, 401k plan, complimentary meals and room nights, and various training and development opportunities.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: $62,000 - $66,000; Bonus/Equity: Not specified; Benefits: Medical, vision and dental insurance, life insurance, short-term disability, paid time off, 401k, employee meals, room nights, parking discounts

Skills & Requirements

Must-have

  • Front Desk operations management
  • Guest registration and checkout
  • Customer complaint resolution
  • Hospitality and professionalism
  • Guest request handling
  • Manager on duty responsibilities

Nice-to-have

  • Luxury hotel environment
  • Team leadership
  • Personalized guest service
  • Training and development opportunities
  • Employee engagement culture

Key Requirements

  • US work authorization required
  • Experience in hotel front desk operations
  • Ability to manage staff and guest interactions

Work Rights

US work authorization required

Tailored Resume

Cover Letter