Sr. Lead Workforce Planning

Adobe

**
10 to 15 years wfm experience
Vendor headcount management expertise
Data-driven forecasting methodologies
** Adobe is seeking a Sr. Lead for Workforce Planning focused on capacity planning, forecasting, and vendor headcount management within customer service operations. The role demands extensive experience in workforce management, analytical skills, and collaboration with cross-functional teams to optimize staffing and improve customer experience. **

Job Summary

  • This role drives end-to-end workforce planning for customer service operations across in-house teams and vendor partners.
  • The position requires developing accurate short-term and long-term forecasts using data-driven and intent-based methodologies.
  • Adobe empowers a global team of over 30,000 employees to create innovative platforms powered by AI and human ingenuity.

Matching Summary

Match Score: 75

** Adobe is seeking a Sr. Lead for Workforce Planning focused on capacity planning, forecasting, and vendor headcount management within customer service operations. The role demands extensive experience in workforce management, analytical skills, and collaboration with cross-functional teams to optimize staffing and improve customer experience. **

Skills & Requirements

Must-have

  • 10 to 15 years WFM experience
  • Vendor headcount management expertise
  • Data-driven forecasting methodologies
  • Capacity planning across sites
  • Service level target alignment

Nice-to-have

  • Advanced analytical problem-solving skills
  • Cross-functional collaboration abilities
  • WFM tools proficiency
  • Strategic transformation insights
  • Dynamic volume allocation experience

Key Requirements

  • 10 to 15 years of Workforce Management experience
  • Experience managing vendor operations in customer service
  • Proficiency in WFM tools and data analysis

Work Rights

Not specified

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