Technical Support Engineer I

Axon Development Group

Atlanta, Georgia, United States
Base: $56,625 - $90,600 usd; bonus/equity: stock a...
On-site
3 years routing and switching experience
3 years technical support experience
2 years saas experience
Axon is seeking a high-energy Technical Support Engineer to support critical issues for law enforcement customers using Fusus products

Job Summary

  • Axon is seeking a high-energy Technical Support Engineer to support critical issues for law enforcement customers using Fusus products.
  • The role requires expertise in computer networking, cloud solutions, and Linux systems administration within a fast-paced environment.
  • Employees receive competitive salary, 401k with employer match, paid parental leave, and comprehensive medical benefits.

Matching Summary

Axon is seeking a high-energy Technical Support Engineer to support critical issues for law enforcement customers using Fusus products.

Salary

Base: $56,625 - $90,600 USD; Bonus/Equity: Stock awards included in total compensation; Benefits: Medical, Dental, Vision, 401k match, PTO

Skills & Requirements

Must-have

  • 3 years routing and switching experience
  • 3 years technical support experience
  • 2 years SaaS experience
  • Linux operating system knowledge
  • CCNA or CompTIA Network+ certification

Nice-to-have

  • Splunk and JIRA experience
  • Security camera systems knowledge
  • Virtualization and RAID knowledge
  • Consultative solution audit skills
  • Intellectual curiosity and humility

Key Requirements

  • Minimum 3 years routing and switching experience
  • Minimum 3 years technical support experience
  • Minimum 2 years SaaS experience
  • Bachelor's degree or equivalent certifications
  • Ability to obtain CJIS security clearance if required

Work Rights

Must be eligible to work in the US; potential firearms possession eligibility required

Tailored Resume

Cover Letter