Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems
Customer service skills
Communication skills
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a benefits package including health, dental, life and disability insurance, tuition waivers, 12 holidays, and retirement programs.
  • The University of Arkansas is committed to providing a safe campus community and conducts background checks for applicants being considered for employment.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Windows and Mac operating systems
  • Customer service skills
  • Communication skills
  • Troubleshooting computer systems
  • Technical literature interpretation

Nice-to-have

  • Endpoint management software experience
  • Networking essentials knowledge
  • Audio/video systems knowledge
  • Remote software support
  • TCP/IP model understanding

Key Requirements

  • Bachelor's degree or technical training in a related field
  • 2+ years of computer support experience
  • 5+ years of computer support experience
  • Supporting Windows and Mac computers
  • Experience with Endpoint management software

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter