Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in b2b enterprise software support
5+ years managing complex saas solutions
Fluent french (canadian preferred)
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers, ensuring alignment between business objectives and technical execution

Job Summary

  • The Technical Account Manager acts as the primary point of contact and advocate for strategic customers, ensuring alignment between business objectives and technical execution.
  • This role requires a self-motivated professional with deep technical acumen to proactively identify reliability issues and manage escalations for large enterprise accounts.
  • Workday offers a culture rooted in integrity and empathy, providing employees with the trust to take risks and tools to grow within a Fortune 500 AI platform company.

Matching Summary

The Technical Account Manager acts as the primary point of contact and advocate for strategic customers, ensuring alignment between business objectives and technical execution.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • BS or MS in Computer Science or equivalent
  • Experience with Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Ability to navigate high-stress situations
  • Cross-functional collaboration and leadership
  • Passion for customer relations and self-drive

Key Requirements

  • 7+ years product support or account management experience
  • 5+ years implementing/managing complex SaaS solutions
  • Bachelor's or Master's degree in technical field
  • Fluency in French language required
  • Experience with HR, Payroll, or Financials domains

Work Rights

Not specified

Tailored Resume

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