Poly Field & Channel Service Support Specialist （poly製品）
HP Inc
Tokyo, Japan
Poly video conferencing systems
Product log analysis
Customer issue resolution
Provide technical support for Poly video conferencing systems to corporate clients, analyzing product logs and proposing workarounds
Job Summary
Provide technical support for Poly video conferencing systems to corporate clients, analyzing product logs and proposing workarounds.
Collaborate with partner companies through regular meetings to manage progress, issues, and adjustments, and handle business escalations including customer and closing対応.
Perform on-site support for contracted customers approximately once a month, leveraging advanced technical knowledge in areas like VoIP, video conferencing, and server technologies.
Matching Summary
Provide technical support for Poly video conferencing systems to corporate clients, analyzing product logs and proposing workarounds.
Skills & Requirements
Must-have
Poly video conferencing systems
Product log analysis
Customer issue resolution
Partner collaboration
Business escalation management
On-site customer support
Nice-to-have
Proactive problem prevention
Building senior management relationships
Consulting for service revenue growth
Coaching junior consultants
Key Requirements
5-7 years working experience in AV fields
Business level English
Native level Japanese
Bachelor's degree preferred or Associate degree holder (technical field)