Cx Consultant

Maersk

Jakarta, Indonesia
On-site
Prepare and manage shipping instructions
Coordinate billing processes
Onboard customers and build relationships
Maersk is seeking a Customer Experience Consultant for its Jakarta office, focusing on building customer relationships and improving logistics processes. The role requires a blend of industry knowledge and communication skills, with an emphasis on customer satisfaction and continuous improvement

Job Summary

  • Maersk is a global leader in integrated logistics, seeking a customer experience consultant to join their Jakarta office.
  • Key responsibilities include managing shipping documentation, coordinating billing, building customer relationships, and proactively tracking shipments.
  • The role offers an exciting career opportunity in a diverse international business environment with a focus on customer relations and continuous improvement.

Matching Summary

Match Score: 85

Maersk is seeking a Customer Experience Consultant for its Jakarta office, focusing on building customer relationships and improving logistics processes. The role requires a blend of industry knowledge and communication skills, with an emphasis on customer satisfaction and continuous improvement.

Skills & Requirements

Must-have

  • Prepare and manage shipping instructions
  • Coordinate billing processes
  • Onboard customers and build relationships
  • Serve as primary point of contact
  • Proactively track shipments
  • Implement continuous improvement opportunities

Nice-to-have

  • Change agent ready to try new initiatives
  • Problem solver with a positive attitude
  • Professionalism and friendliness

Key Requirements

  • 0-2 years of industry experience
  • Academic knowledge in logistic & supply chain management
  • Good command of written and spoken English
  • Excellent communication and presentation skills
  • Good Excel and analytical skills
  • Able to work independently and a team player

Work Rights

Not specified

Tailored Resume

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