Konsulent I Shërbimeve Ndaj Konsumatorit Në Gjuhë Gjermane Në Pejë

Concentrix

Peja, Kosovo
German language proficiency
Customer interaction via calls/internet
Problem resolution for customer issues
This position provides customer service support and resolves non-routine issues related to the customer's products or services

Job Summary

  • This position provides customer service support and resolves non-routine issues related to the customer's products or services.
  • Ensure that call center services provided meet the contractually agreed Key Performance Indicators (KPIs).
  • Competitive compensation with additional benefits, depending on the role, modern offices, and professional development programs are offered.

Matching Summary

This position provides customer service support and resolves non-routine issues related to the customer's products or services.

Skills & Requirements

Must-have

  • German language proficiency
  • Customer interaction via calls/internet
  • Problem resolution for customer issues
  • Adherence to call center procedures

Nice-to-have

  • Empathy and relationship building
  • Upselling products and services
  • Continuous learning of product knowledge

Key Requirements

  • Minimum six months call center or customer service experience
  • Good computer system skills
  • Completed school education

Work Rights

Not specified

Tailored Resume

Cover Letter