The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department, serving as a central link in patient transport and a primary contact for various stakeholders
Job Summary
The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department, serving as a central link in patient transport and a primary contact for various stakeholders.
Responsibilities include receiving and prioritizing transport requests, matching resources to patient needs based on clinical condition and protocols, and managing the daily call schedule for effective resource utilization.
Carilion Clinic offers a comprehensive benefits package including medical, dental, vision, an employer-funded pension, paid time off, and wellness resources.
Matching Summary
The Communication Specialist I works in the call center for Carilion Clinic Patient Transport (CCPT) department, serving as a central link in patient transport and a primary contact for various stakeholders.
Salary
Base: $20.10; Bonus/Equity: $7,500.00 sign-on bonus for external candidates; Benefits: Comprehensive Medical, Dental, & Vision Benefits, Employer Funded Pension Plan, Paid Time Off
Skills & Requirements
Must-have
call center operations
radio console operation
patient transport coordination
emergency response planning
real-time problem solving
Nice-to-have
customer service focus
advocate for patient safety
service excellence delivery
Key Requirements
High school diploma or equivalent
Prior call center, 911 dispatch, or EMS provider experience
Virginia EMT-B certification
AHA BLS - Health Care Provider certification within 3 months
Proficiency in keyboarding and Windows software
Sustained proficiency in multi-tasking and effective communication