Mass General Brigham Medical Group Western Massachusetts, Inc.
Florence, MA, United States
Fully remote
Managing patient experience
Managing outgoing and incoming calls
Patient billing forms processing
The Clinic/Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side
Job Summary
The Clinic/Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side.
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Matching Summary
The Clinic/Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side.
Skills & Requirements
Must-have
managing patient experience
managing outgoing and incoming calls
patient billing forms processing
scanning documents to medical record
handling prior authorizations
Nice-to-have
well-rounded customer service professionals
thrive in a high-volume setting
integrate care with other providers
Key Requirements
High School Diploma or Equivalent required
office experience 2-3 years required
Certified Medical Administrative Assistant preferred