Lead Veterinary Customer Service Representative

Dewitt Animal Hospital

Wakefield, RI, United States
$22-$25ph; not specified; health, dental, + vision...
Exceptional client service
Veterinary software competency
Team leadership and support
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Oversee client billing, payment processing, estimates, and invoice accuracy, while troubleshooting scheduling conflicts to maintain effective patient flow.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive, collaborative environment focused on growth and well-being.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr; Not specified; Health, dental, and vision benefits

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary software competency
  • Team leadership and support
  • Scheduling and patient flow management
  • Billing and payment processing

Nice-to-have

  • Compassionate and patient demeanor
  • Comfortable with pets and emergencies
  • Professional appearance and organization

Key Requirements

  • 2+ years veterinary reception/customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent verbal and written communication
  • Competency with veterinary software
  • Demonstrated ability to lead a team

Work Rights

Not specified

Tailored Resume

Cover Letter