It Process Excellence Specialist

Galderma

Krakow, Poland
Competitive compensation pyckage; bonus structure ...
Hybrid
Itil certification preferred
Define and manage kpis slas
Lead governance forums
This role is critical in ensuring that IT services are delivered in a consistent, efficient, and measurable way aligned with business needs

Job Summary

  • This role is critical in ensuring that IT services are delivered in a consistent, efficient, and measurable way aligned with business needs.
  • The ideal candidate will oversee end-to-end management of ITSM processes ensuring standardization and alignment with ITIL best practices.
  • Galderma offers a diverse work environment, competitive compensation, and opportunities for personal growth within a growing global company.

Matching Summary

This role is critical in ensuring that IT services are delivered in a consistent, efficient, and measurable way aligned with business needs.

Salary

Competitive compensation package; Bonus structure included; Extended benefits provided

Skills & Requirements

Must-have

  • ITIL certification preferred
  • Define and manage KPIs SLAs
  • Lead governance forums
  • Drive continuous improvement initiatives

Nice-to-have

  • Experience with AI automation
  • Strong analytical communication skills
  • Global cross-functional environment experience

Key Requirements

  • Bachelor's or Master's degree in IT or Engineering
  • Proven experience in IT Service Management roles
  • ITIL Intermediate or Expert certification strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter