Manager - Telecommunications

SSM Health

Bachelor's degree in computer science or related field
Five years experience with two years leadership
Manage telecommunications infrastructure operations
This role sits at the center of a major transformation bringing consistency, strategy, and modern technology to more than 30 contact centers across the organization

Job Summary

  • This role sits at the center of a major transformation bringing consistency, strategy, and modern technology to more than 30 contact centers across the organization.
  • The Manager of Telecommunications will lead the evolution from decentralized, on‑premise environments to a coordinated, cloud‑based model that improves reliability and customer experience.
  • SSM Health offers a comprehensive benefits package including paid parental leave, flexible payment options through DailyPay, and upfront tuition coverage.

Matching Summary

This role sits at the center of a major transformation bringing consistency, strategy, and modern technology to more than 30 contact centers across the organization.

Skills & Requirements

Must-have

  • Bachelor's degree in computer science or related field
  • Five years experience with two years leadership
  • Manage telecommunications infrastructure operations
  • Lead cloud migration from on-premise to cloud
  • Vendor management and budget planning

Nice-to-have

  • Experience leading enterprise-scale contact centers
  • Proven success driving standardization strategies
  • Familiarity with cloud-native contact center solutions
  • Ability to influence multiple leadership teams
  • Background in high-volume contact center environments

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • Five years total experience required
  • Two years in leadership role required

Work Rights

Not specified

Tailored Resume

Cover Letter