Respond to customer inquiries via voice calls and email
Diagnose, troubleshoot, and resolve product-related issues
Document customer interactions in ticketing system
DXC Technology is seeking a Technical Support Representative for their Taguig City office. The role involves responding to customer inquiries, troubleshooting technical issues, and documenting interactions, with a preference for candidates holding a degree in IT or related fields and possessing technical support experience
Job Summary
DXC Technology is a Fortune 500 Global IT Services Leader helping transform global businesses with mission critical IT services.
Key responsibilities include responding to customer inquiries, diagnosing and resolving technical issues, and documenting interactions.
The company fosters a culture that encourages innovation, where brilliant people embrace change and seize opportunities to advance their careers.
Matching Summary
Match Score: 85
DXC Technology is seeking a Technical Support Representative for their Taguig City office. The role involves responding to customer inquiries, troubleshooting technical issues, and documenting interactions, with a preference for candidates holding a degree in IT or related fields and possessing technical support experience.
Skills & Requirements
Must-have
Respond to customer inquiries via voice calls and email
Diagnose, troubleshoot, and resolve product-related issues
Document customer interactions in ticketing system
Adherence to service level agreements (SLAs)
Nice-to-have
Brilliant people embrace change
Work in a culture that encourages innovation
Deliver excellence for customers and colleagues
Key Requirements
Bachelor’s degree in IT, Computer Science, or related field
Experience in technical support, customer service, or helpdesk roles