The CX Analyst II will be responsible for strategically analyzing, developing, and expanding our customer experience initiatives
Job Summary
The CX Analyst II will be responsible for strategically analyzing, developing, and expanding our customer experience initiatives.
This role involves capturing comprehensive requirements, conducting advanced data analytics, and actively driving the integration of our CX platform (Medallia) across the organization.
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Matching Summary
The CX Analyst II will be responsible for strategically analyzing, developing, and expanding our customer experience initiatives.
Salary
Base: $80,000 - $90,000; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Comprehensive package including paid time off, medical/dental/vision insurance and 401(k)
Skills & Requirements
Must-have
Customer Experience Platform (Medallia)
Advanced data analytics
Power BI, Excel, Looker Studio
SQL for data querying
Requirements gathering and analysis
Customer journey mapping
Nice-to-have
Continuous improvement culture
Data-driven insights
User experience principles
Content Management Systems (CMS)
Key Requirements
Two years of experience in business analysis
Proficiency in advanced data analysis, interpretation, and visualization
Experience with SQL for querying and managing data