2026 Training And Quality Gvptp

Concentrix

Makati City, Philippines
Not specified (assumption: onsite)
Monitor inbound and outbound calls
Evaluate email and chat interactions
Participate in calibration sessions
Concentrix is seeking a Quality Evaluator for their 2026 Training and Quality GVPTP role in Makati City, Philippines. The position involves monitoring and evaluating the quality of customer interactions across various channels, with a focus on ensuring adherence to established quality standards

Job Summary

  • The Quality Evaluator role is responsible for monitoring and evaluating the quality of inbound and outbound calls, emails, and chats for accuracy and adherence to established standards.
  • Employees will report evaluation results to business stakeholders and participate in calibration sessions to ensure scoring consistency and best practices.
  • The position requires maintaining a strong program knowledge base and contributing to quality task forces designed to improve overall contact quality.

Matching Summary

Match Score: 70

Concentrix is seeking a Quality Evaluator for their 2026 Training and Quality GVPTP role in Makati City, Philippines. The position involves monitoring and evaluating the quality of customer interactions across various channels, with a focus on ensuring adherence to established quality standards.

Skills & Requirements

Must-have

  • Monitor inbound and outbound calls
  • Evaluate email and chat interactions
  • Participate in calibration sessions
  • Maintain strong program knowledge base
  • Meet departmental productivity requirements

Nice-to-have

  • Effective written and verbal communication
  • Proficient in Microsoft Office tools
  • Ability to multi-task effectively
  • Detail-oriented approach to work
  • Experience with process improvement

Key Requirements

  • Bachelor's Degree from four-year college
  • Less than one year of relevant experience preferred
  • Basic understanding of client products and strategies

Work Rights

Not specified

Tailored Resume

Cover Letter