Base: $55,000 - $70,000pyear; bonus/equity: not sp...
Fully remote
Wincap school financial management software
Application support to customers
Respond to support tickets and phone
Serve as a frontline, primary support liaison for WinCap clients by responding effectively to inquiries received by electronically submitted support tickets and phone
Job Summary
Serve as a frontline, primary support liaison for WinCap clients by responding effectively to inquiries received by electronically submitted support tickets and phone.
Handle escalated support tickets; working directly with customers to provide services and help resolve problems.
Use discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
Matching Summary
Serve as a frontline, primary support liaison for WinCap clients by responding effectively to inquiries received by electronically submitted support tickets and phone.
Salary
Base: $55,000 - $70,000/year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
WinCap School Financial Management software
application support to customers
respond to support tickets and phone
handle escalated support tickets
deliver training sessions
manage bug fixes and enhancements
Nice-to-have
positive results oriented mindset
exceptional customer service skills
strong ability to multi-task
Key Requirements
Bachelor's degree in accounting or equivalent work experience
Knowledge of basic accounting principles
Accounting/payroll experience in NY State school district
Application support experience with accounting/payroll software