Head Of Client Relationship Management, North America

Apex Group

New York, US
Base: usd $250,000 – usd $325,000; bonus/equity: n...
Onsite
Client success model execution
Senior-level client engagement
Commercial client experience
The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada

Job Summary

  • The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
  • The role drives execution of Apex’s Client Success Model, strengthens senior‑level client engagement, and ensures the CRM team consistently delivers a high‑quality, commercially focused client experience.
  • We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.

Matching Summary

The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.

Salary

Base: USD $250,000 – USD $325,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client Success Model execution
  • Senior-level client engagement
  • Commercial client experience
  • Account planning and reporting
  • Risk management for key clients
  • Revenue growth and retention targets

Nice-to-have

  • Positive disrupter
  • Industry-changing realities
  • Connected and inclusive culture
  • Global, multi-jurisdiction environments

Key Requirements

  • 15+ years in financial services
  • Direct client management responsibility
  • Proven leadership of CRM or commercial team
  • Strong commercial acumen
  • Executive presence
  • Understanding of fund administration

Work Rights

Not specified

Tailored Resume

Cover Letter