The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Service Associates are responsible for greeting members, managing check-ins, addressing inquiries, and ensuring the front desk area remains clean and stocked.
Employees must embrace core values such as taking personal responsibility, being optimistic, having fun, learning and growing, and fighting hard to win.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments and manage inventory
Maintain clean and organized front desk area
Handle member inquiries and complaints promptly
Operate gym management software systems
Nice-to-have
Previous experience in customer service roles
Strong interest in the fitness industry
Ability to multitask in fast-paced environments
Excellent interpersonal and problem-solving skills
Flexibility to work evenings and weekends
Key Requirements
CPR certification required within 30 days of hire
Must attend all mandatory company trainings within 30 days
Ability to lift more than 40 lbs repeatedly
Proficiency in MS Office and gym management software
Previous experience in customer service or front desk role