Develop and lead regional train-the-trainer program
Utilize traveler experience measurement tools
The Traveller Experience Director is responsible for all traveller-facing service training, standards, and coaching, focusing on elevating the traveller journey and in-store experience
Job Summary
The Traveller Experience Director is responsible for all traveller-facing service training, standards, and coaching, focusing on elevating the traveller journey and in-store experience.
Lead the creation of new materials tailored for APAC markets and shape traveller service experience for new store openings and refurbishments.
Utilize employee feedback and traveler experience measurement tools to identify service gaps and opportunities, driving guest loyalty and business growth.
Matching Summary
The Traveller Experience Director is responsible for all traveller-facing service training, standards, and coaching, focusing on elevating the traveller journey and in-store experience.
Skills & Requirements
Must-have
Elevate traveler journey and in-store experience
Develop and lead regional train-the-trainer program
Utilize traveler experience measurement tools
Act as regional Traveller Experience role model
Nice-to-have
Empathetic, approachable, and solution-oriented
Strong influencing and persuasion skills
Resilience and adaptability to change
Key Requirements
8-10 years experience in customer-facing and learning development roles
Bachelor's degree in Hospitality Management, Business Administration, Tourism, or related field
Proven ability to work with culturally diverse teams across Asia Pacific