Sr. Risk & Renewal Operations Manager

Smartsheet

Remote, United States
Base: $112,000 - $142,500 usd; bonus/equity: marke...
Remote
7+ years renewals operations experience
Salesforce or gainsight workflow architecture
Saas contract mechanics knowledge
Smartsheet is seeking a Sr. Risk & Renewal Operations Manager to enhance their customer renewal and risk management operations. The role focuses on automating and optimizing processes to reduce churn and improve renewal forecasting within a remote work environment

Job Summary

  • The role focuses on operationalizing churn mitigation and converting high-level risk strategies into scalable, automated processes to protect recurring revenue.
  • Candidates will be responsible for designing renewal paths based on customer value and establishing workback schedules for enterprise-level accounts.
  • Smartsheet offers competitive benefits including a 401k match, flexible time away, and up to 24 weeks of parental leave for US employees.

Matching Summary

Match Score: 85

Smartsheet is seeking a Sr. Risk & Renewal Operations Manager to enhance their customer renewal and risk management operations. The role focuses on automating and optimizing processes to reduce churn and improve renewal forecasting within a remote work environment.

Salary

Base: $112,000 - $142,500 USD; Bonus/Equity: Market competitive incentive opportunity; Benefits: Employer subsidized medical/vision/dental, 401k match, paid holidays, parental leave

Skills & Requirements

Must-have

  • 7+ years Renewals Operations experience
  • Salesforce or Gainsight workflow architecture
  • SaaS contract mechanics knowledge
  • Retention data analysis for root causes
  • Cross-functional collaboration with Legal Finance

Nice-to-have

  • Proactive risk identification strategies
  • Scalable automated process design
  • Commercial policy translation skills
  • Field enablement asset development
  • Disciplined renewal motion execution

Key Requirements

  • 7+ years in Renewals Operations or Commercial Risk Management
  • Experience in an Enterprise SaaS environment
  • Strong understanding of multi-year terms and termination logic

Work Rights

Not specified

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