Etic, Quality & Process Improvement ( Service Management) - Senior Associate
PwC Sweden
Not specified (assumed hybrid based on industry standards).
Itil and iso 9001 standards knowledge
Quality assurance framework implementation
Managed services quality governance
PwC Sweden is seeking a Senior Associate for their Managed Services team, focusing on Process Quality & Process Improvement. The role involves establishing quality management systems, implementing quality assurance frameworks, and driving continuous improvement initiatives
Job Summary
You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East.
The role requires conducting regular quality audits to ensure adherence to internal processes and international standards like ITIL and ISO 9001.
You must collaborate with delivery teams to embed quality gates throughout the service lifecycle while driving continuous improvement initiatives.
Matching Summary
Match Score: 85
PwC Sweden is seeking a Senior Associate for their Managed Services team, focusing on Process Quality & Process Improvement. The role involves establishing quality management systems, implementing quality assurance frameworks, and driving continuous improvement initiatives.
Skills & Requirements
Must-have
ITIL and ISO 9001 standards knowledge
Quality assurance framework implementation
Managed services quality governance
Root cause analysis and corrective actions
Service lifecycle quality gate establishment
Nice-to-have
Agile methodologies experience
Cross-functional matrix environment collaboration
Training and coaching on quality standards
Excellent analytical and documentation skills
Proactive risk identification capabilities
Key Requirements
5+ years in service management quality assurance
Bachelor's degree in Computer Science or Engineering
Certified Six Sigma Green Belt preferred
ISO 20000 or CMMI for Services certification preferred