Lead a team of Customer Service Representatives ensuring high standards across order management, quotations, invoicing, and administration
Job Summary
Lead a team of Customer Service Representatives ensuring high standards across order management, quotations, invoicing, and administration.
Drive the resolution of complex customer inquiries while collaborating with cross-functional partners including Finance, Logistics, Sales, and Quality.
Promote employee engagement through regular 1:1s, coaching, and mentoring to build team capability and reduce attrition.
Matching Summary
Lead a team of Customer Service Representatives ensuring high standards across order management, quotations, invoicing, and administration.
Skills & Requirements
Must-have
3 years leadership experience in Customer Service
Bachelor's degree or equivalent experience
ERP system proficiency required
Nice-to-have
Strong people management and coaching abilities
Experience in shared service or multinational environment
Proactive approach to continuous improvement
Key Requirements
At least 3 years proven leadership experience
Bachelor's degree or equivalent experience
Proficiency in Microsoft Excel, Outlook, and PowerPoint