The Account Support Analyst I position at Case Law Reporter involves responding to customer inquiries via email, resolving issues, and maintaining operational data. Candidates should possess a bachelor's degree or at least two years of college education, alongside 1-2 years of BPO experience, particularly in voice or blended support
Job Summary
Respond to customer requests via email and provide appropriate product and service information.
Identify, research, and resolve customer issues using the appropriate system while maintaining security and privacy.
Assist in on-the-job training for new associates and attend virtual calls and meetings as required.
Matching Summary
Match Score: 75
The Account Support Analyst I position at Case Law Reporter involves responding to customer inquiries via email, resolving issues, and maintaining operational data. Candidates should possess a bachelor's degree or at least two years of college education, alongside 1-2 years of BPO experience, particularly in voice or blended support.
Skills & Requirements
Must-have
Respond to customer requests via email
Provide product and service information
Identify and resolve customer issues
Maintain security and privacy
Perform data entry
Excellent verbal and written communication
Nice-to-have
Recognize and alert supervisor to trends
Recommend process improvements
Assist in on the job training
Ability to adapt to constant changing processes
Good interpersonal and analytical skills
Retain focus and perform repetitious tasks
Key Requirements
Bachelor's degree holder or 2 years college level
1-2 years BPO experience
Typing speed of at least 45 WPM
Must have good interpersonal and analytical skills