Contact Center Specialist I

First Interstate Bank

Meridian, ID, US
Not specified; not specified; generous pto, child ...
Not specified (assumed office-based due to branch locations)
Ability to balance multiple tasks effectively
Thorough understanding of banking products
Accuracy of written and verbal communication
First Interstate Bank is seeking a Contact Center Specialist I to provide outstanding customer service through inbound calls, assisting clients with various banking inquiries. The role emphasizes quality interactions, adherence to banking standards, and the ability to work in a flexible environment

Job Summary

  • The Contact Center Specialist I helps fulfill the mission through inbound calls assisting with financial questions using core values.
  • Employees receive generous Paid Time Off, child care assistance, and an exercise reimbursement program as part of the benefits package.
  • This position requires supporting daily incoming calls while using bank systems simultaneously to document client interactions in a CRM tool.

Matching Summary

Match Score: 75

First Interstate Bank is seeking a Contact Center Specialist I to provide outstanding customer service through inbound calls, assisting clients with various banking inquiries. The role emphasizes quality interactions, adherence to banking standards, and the ability to work in a flexible environment.

Salary

Not specified; Not specified; Generous PTO, Child Care Assistance, Exercise reimbursement

Skills & Requirements

Must-have

  • Ability to balance multiple tasks effectively
  • Thorough understanding of banking products
  • Accuracy of written and verbal communication

Nice-to-have

  • Previous experience in banking or call center
  • Willingness to learn and adapt
  • Mentoring new team members

Key Requirements

  • High School Diploma or GED required
  • Minimum 6-12 months relevant role experience
  • Compliance with all bank policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter