Job Summary

• The Sr. CSR is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s (AHCA) after-sales services, managing strategic accounts and acting as a primary escalation point and mentor.
• Responsibilities include managing Repair & Overhaul Orders, Rental & Exchange Orders, Option Sales, Spares Part Orders, Warranty Claims, and Support and Service Requests for key strategic accounts.
• The role involves leading continuous improvement projects, serving as the primary point of contact for complex customer escalations, and participating in a 24/7 AOG/on-call rotation.

Matching Summary

Skills & Requirements

Key Requirements

• 3-5 years of customer support/account management experience
• University Degree or College Diploma in Business Administration or related field (or equivalent experience)
• Experience using an ERP/MRP system an asset (SAP)
• CRM (Salesforce) experience an asset
• Interest and/or experience working in the Aviation industry is preferred

Work Rights