Customer Success Team Lead

Jobgether

United Kingdom
On-site
Customer success function
Player-coach role
Strategic dach portfolio
Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like

Job Summary

  • Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
  • Act as a player-coach, managing a strategic DACH portfolio while building scalable frameworks for onboarding, adoption, and retention.
  • Design systems that predict and prevent churn while ensuring seamless customer lifecycle transitions.

Matching Summary

Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.

Skills & Requirements

Must-have

  • Customer Success function
  • player-coach role
  • strategic DACH portfolio
  • scalable frameworks
  • gross revenue retention
  • customer satisfaction
  • product value realization

Nice-to-have

  • strategic builder
  • thrives in ambiguity
  • creating structure

Key Requirements

  • fully remote, international environment
  • collaborate with cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter