Senior Manager, Premium Support Engineer (databolt) - Capital One Software (remote)

Capital One Software

Remote, US
Base: $209,000 - $286,200; bonus/equity: performan...
Hybrid
Single point of contact for technical inquiries
Manage self-hosted data plane instances
Architect and simulate kubernetes/eks environments
As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers

Job Summary

  • As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers.
  • You will work with a product that secures sensitive data while maintaining its utility for high-scale analytics and AI.
  • You will be at the forefront of Capital One Software’s expansion into the B2B market, supporting a "Core Product" proven to handle 150B+ monthly operations.

Matching Summary

As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers.

Salary

Base: $209,000 - $286,200; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Single Point of Contact for technical inquiries
  • Manage self-hosted Data Plane instances
  • Architect and simulate Kubernetes/EKS environments
  • Design secure manual sync protocols
  • Troubleshoot distributed systems in restricted environments
  • Lead high-stakes 'War Rooms'

Nice-to-have

  • Local guide embedded within customer journey
  • Bridge high-scale software engineering and TAM
  • Strategic partner for highest-priority customers
  • Ensure deterministic, resilient, and performant architecture

Key Requirements

  • Bachelor’s Degree
  • 7+ years in technical account management, enterprise B2B support, or customer-facing engineering
  • 5+ years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager)
  • 5+ years in security and networking (mTLS, JWT, OAuth, DLP)
  • 3+ years with Infrastructure as Code (Terraform, AWS CloudFormation)
  • 3+ years programming with Java, Python, Go, or PySpark SDKs
  • 3+ years with enterprise data platforms (Snowflake, Databricks)

Work Rights

Not specified

Tailored Resume

Cover Letter