Service Control Manager

Barclays

Pune, India
Incident management triage and escalation
Service request resolution
Process analysis and improvement
Execute the seamless delivery of IT services while maintaining a robust and secure control environment

Job Summary

  • Execute the seamless delivery of IT services while maintaining a robust and secure control environment.
  • Analyze and improve service delivery processes to identify blocks, implement automation solutions, and ensure alignment to regulatory requirements.
  • Develop detailed reports on service performance and trends and communicate key findings to relevant stakeholders to support decision making.

Matching Summary

Execute the seamless delivery of IT services while maintaining a robust and secure control environment.

Skills & Requirements

Must-have

  • Incident management triage and escalation
  • Service request resolution
  • Process analysis and improvement
  • Service performance reporting
  • Stakeholder relationship development
  • Expert in at least one technology discipline

Nice-to-have

  • Business Acumen
  • Change and Transformation
  • Digital and Technology
  • Strategic Thinking
  • Creative problem solving

Key Requirements

  • ITIL accreditation
  • Kepner-Tregoe accreditation
  • Experience with Observe/SRE, App Dynamics, Esaas, Splunk
  • Knowledge of Business Risk and control environment
  • Conversant with risk governance

Work Rights

Not specified

Tailored Resume

Cover Letter