Bilingual in english and bahasa melayu/mandarin or tamil
Strong customer service and communication skills
The role involves providing multi-channel customer support across all lines of Consumer & Commercial products for policy servicing, renewal, and retention
Job Summary
The role involves providing multi-channel customer support across all lines of Consumer & Commercial products for policy servicing, renewal, and retention.
Candidates are expected to meet KPIs including quality scores of 90% and above while promoting cross-sell opportunities to increase revenue.
AIG values in-person collaboration and requires team members to be primarily in the office to foster a supportive and connected environment.
Matching Summary
The role involves providing multi-channel customer support across all lines of Consumer & Commercial products for policy servicing, renewal, and retention.
Skills & Requirements
Must-have
Fluent in oral and written English
Bilingual in English and Bahasa Melayu/Mandarin or Tamil
Strong customer service and communication skills
Experience in contact center environment
Excellent telephone etiquette
Nice-to-have
Resilient and resourceful with strong initiative
Certificate in General Insurance preferred
Health Insurance Certification advantageous
Knowledge of Call Center Systems
MS Office Application Suite proficiency
Key Requirements
Bilingual in English and Bahasa Melayu/Mandarin or Tamil
Relevant customer service experience in contact center