Specialist, Field Service Operations

fan.ai

Chamblee, GA, United States
On-site
Coordinate with schools
Schedule field service technicians
Support camera fleet
This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country

Job Summary

  • This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country.
  • The role ensures that all service visit types are executed accurately, on time, and with minimal disruption to provide schools with an exceptional customer experience.
  • Communicate with technicians quickly to diagnose issues, resolve problems fast, and ensure site visits are completed successfully the first time—reducing repeat visits and school downtime.

Matching Summary

This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country.

Skills & Requirements

Must-have

  • Coordinate with schools
  • Schedule Field Service Technicians
  • Support camera fleet
  • Ownership of service visits
  • Fast-paced environment
  • Customer-focused environment

Nice-to-have

  • Strong technical background
  • Exceptional organizational skills
  • Eagerness to pick up the phone

Key Requirements

  • Exceptional communication skills
  • Ability to multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter