Vercel provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web
Job Summary
Vercel provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
This role involves resolving customer concerns, creating internal tooling, and engineering solutions to help customers maximize the Vercel platform.
The ideal candidate is a deeply technical engineer with relevant support experience, specializing in AI Enablement and CDN, and comfortable with remote, globally distributed teams.
Matching Summary
Vercel provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
Skills & Requirements
Must-have
Technical customer support experience
Hands-on Vercel platform experience
Modern AI or web development experience
Troubleshoot complex technical cases
Develop and improve internal tooling
Domain ownership in CDN or AI enablement
Nice-to-have
Lead by example and mentor team
Passion for customer experience
Technical writing for public docs
Automating workflows with agentic services
Key Requirements
Hands-on experience using Vercel
Modern development and architecture experience in AI or web