(remote) Director Of Customer Success

Librestream

Remote, Canada
Base: 110k - 130k cad; bonus/equity: employee stoc...
Fully remote
8+ years customer success experience
3+ years leadership in saas environment
Zendesk azure devops crm proficiency
This role serves as a strategic bridge between customers, support operations, product management, engineering, and executive leadership to ensure exceptional customer outcomes

Job Summary

  • This role serves as a strategic bridge between customers, support operations, product management, engineering, and executive leadership to ensure exceptional customer outcomes.
  • Candidates must hold a current valid passport and be legally eligible to travel internationally for approximately 25-50% of the time.
  • The position offers comprehensive benefits including 100% paid medical, dental, and vision coverage starting from the first day of employment.

Matching Summary

This role serves as a strategic bridge between customers, support operations, product management, engineering, and executive leadership to ensure exceptional customer outcomes.

Salary

Base: 110K - 130K CAD; Bonus/Equity: Employee stock ownership mentioned; Benefits: Comprehensive Medical, Dental, Vision paid 100%; RRSP/401k matching

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 3+ years leadership in SaaS environment
  • Zendesk Azure DevOps CRM proficiency
  • Executive relationship management skills
  • Global support operations oversight

Nice-to-have

  • AI-driven process improvement experience
  • High-performance culture building
  • Strategic roadmap alignment capabilities
  • Proactive escalation management style

Key Requirements

  • 8+ years in Customer Success or Technical Support
  • 3+ years leadership experience in SaaS
  • Valid passport with international travel eligibility
  • Experience with Zendesk and Azure DevOps

Work Rights

Must be legally eligible to work in Canada or US

Tailored Resume

Cover Letter