Senior Technical Account Manager

Epic

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Fully remote
Customer relationship management
Technical account management
Enterprise saas solution expertise
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, managing escalations and incidents while coordinating internal and external communications.
  • Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • Technical account management
  • Enterprise SaaS solution expertise
  • Project management skills
  • C-level stakeholder engagement
  • Workday product competency

Nice-to-have

  • Fluent in German, French or Spanish
  • Collaborative team player
  • Strong communication and presentation skills
  • Ability to manage high-stress situations
  • Flexible work environment

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS enterprise accounts
  • Fluent spoken and written English
  • Experience with Workday HCM, Payroll, Financials
  • C-level engagement experience

Work Rights

Not specified

Tailored Resume

Cover Letter