Customer Banking Specialist - Grafton

CBA New Digital Businesses Pty Ltd

Grafton, NSW, Australia
**
Exceptional customer service
In-depth customer conversations
Process credit product applications
** CBA New Digital Businesses Pty Ltd is seeking a part-time Customer Banking Specialist for their Grafton branch, with a focus on delivering exceptional customer service in banking. The role involves assisting customers with their financial needs, providing education on banking options, and maintaining a strong customer-centric culture. **

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • You'll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

** CBA New Digital Businesses Pty Ltd is seeking a part-time Customer Banking Specialist for their Grafton branch, with a focus on delivering exceptional customer service in banking. The role involves assisting customers with their financial needs, providing education on banking options, and maintaining a strong customer-centric culture. **

Skills & Requirements

Must-have

  • Exceptional customer service
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Champion processes and procedures

Nice-to-have

  • Financial services experience
  • Retail or hospitality experience
  • Holistic customer solutions
  • Risk-adverse culture champion

Key Requirements

  • Part-time, 15 hours per week
  • Available Thursday & Friday, 8:30am - 4:45pm
  • Excellent communication skills
  • Ability to articulate financial terms clearly
  • Ability to ask the right questions and find solutions
  • Act with integrity and place the customer at the centre
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter