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The Customer Service Team Lead - Pensions role involves leading a team focused on delivering high-quality customer support for a new pension product in a fintech environment. The position requires operational leadership, subject matter expertise, and the ability to foster collaboration across departments to enhance customer experiences.
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Job Summary
This pivotal leadership role shapes how customer support is delivered from day one of a major new pension product launch.
You will lead a specialist team focused on SIPP and pensions, ensuring high-quality, compliant, and empathetic customer interactions.
The position acts as the key bridge between customer support, product, and regulatory requirements in a fast-paced fintech environment.
Matching Summary
Match Score: 75
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The Customer Service Team Lead - Pensions role involves leading a team focused on delivering high-quality customer support for a new pension product in a fintech environment. The position requires operational leadership, subject matter expertise, and the ability to foster collaboration across departments to enhance customer experiences.
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Skills & Requirements
Must-have
SIPP and pensions subject matter expertise
Operational leadership in fintech environment
Compliant and empathetic customer interactions
Nice-to-have
Experience building and scaling processes
Cross-functional collaboration skills
Ability to translate customer insight into improvements